Shipping & Delivery

Our shipping costs to all over the world 12 €.

When does Cargo reach? Your order will be delivered to your address within 3-7 business days via  cargo is delivered. Since the cargo companies do not work during the official holidays and holidays, your delivery will be made within the first business day.

  • Delivery to Europe 3-6 Days by DHL Express Shipping
  • Delivery with 3-7 Days UPS Cargo to North American
  • Delivery to South America with 3-9 Days UPS Cargo
  • Delivery with 3-18 Days DHL Express Cargo to Africa
  • DHL Express Cargo delivery to Asia in 3-12 days     

Goods Purchased Online for Personal Use

You may be charged customs duties and taxes for something purchased online because:

  • Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.
  • When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
  • When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
  • To ensure the DHL or TNT courier can deliver your goods in shortest possible time after entering your country or customs union, DHL or TNT pays the customs authority on your behalf for any duties and taxes that are due on the goods.
  • Once the duties and taxes are fully repaid to DHL or TNT the goods will be delivered to you
  • What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package
When buying goods online, you should always check whether they are either being sent to your address from:

  • Your country
  • Another country
  • Outside your customs union country

Note: Different rules apply when buying goods for commercial use

FAQs

Why did my online purchase get delivered by DHL or TNT?
The online retailer has an agreement for DHL or TNT to deliver items ordered online.
I was charged duties and taxes by customs for something purchased online. Why wasn’t that included as part of the overall shipping costs?
  • Duties and taxes are most typically not included in the price of the goods you purchase online.
  • When purchasing goods online, some or all of these goods may not originate in the country you reside in.
  • When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
  • To ensure the DHL or TNT courier can deliver your goods in shortest possible transit time, when we enter your country, DHL or TNT pays the customs authority immediately on your behalf for any duties and taxes that are due on the goods.
  • DHL or TNT only releases the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.
Why do I need to pay customs duty?
Although you ordered and purchased the goods online, the goods are still subject to an import procedure to clear the shipment through customs. Clearance depends on:

  • The country of origin
  • The value including transport charges
  • The quantity of goods

Each country has its own customs laws and the duties for different types of goods and values are set locally. DHL or TNT, like any other international transportation company, must adhere to local customs legislation and so DHL or TNT pays duties on the receiver’s behalf to clear shipments on arrival.

When making my purchase it stated the price includes shipping costs. Why was I asked by DHL or TNT to pay additional charges to have my package delivered?
You will not be paying to DHL or TNT any further shipping costs. Rather, you will be asked instead to pay customs duties, taxes and other import charges related to customs clearance in your home country, as per local regulations.
Why do I need to pay customs duty if I received a shipment as a gift?
Whether a shipment is a gift or not, it must still go through an import procedure as determined by custom’s law in the destination country. The shipment is cleared through customs based on the origin country, the value and quantity, but not its purpose. You will need to pay customs duty and taxes only if the value of the gift is above a stated local threshold.
Why am I restricted with value and quantity if I am ordering for my personal use?
Every country has limitations for imported goods that are used for personal use. This is to avoid misuse, and to distinguish imports for personal and commercial use.
What additional charges can I expect following customs clearance?
Depending on value and the type of goods imported you may expect the following:

  • Customs import duties (percentage of shipment value and transport charges)
  • Local tax
  • DHL or TNT Advance Payment surcharge
  • Any regulatory charges, if applicable